Last Updated: 11/07/2025
Truesdale Properties / Alabama Housing Trust LLC

At Truesdale Properties (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, applications, rental processes, and SMS messaging services.

Information We Collect

We may collect the following information from you:

Personal Information

• Name
• Phone number
• Email address
• Residential address
• Employment information
• Emergency contacts
• Lease-related documents
• Payment history
• Maintenance requests

Device & Usage Information

• IP address
• Browser information
• Website activity

SMS/Text Messaging Information

• Mobile phone number
• Message content
• Time and date of messages
• Delivery status

We do not collect sensitive data unless required for legal or leasing purposes (such as identity verification).

How We Use Your Information

We use your information to:

• Manage your tenancy
• Communicate about rent, leasing, renewals, and notices
• Respond to questions and support needs
• Send maintenance updates and schedule appointments
• Provide access to resident portals (AppFolio)
• Verify identity and legal documentation
• Maintain compliance with rental laws and regulations
• Improve user experience on our website
• Deliver SMS communication you have opted into

We do not use your information for marketing unless you explicitly opt in.

SMS/Text Messaging Privacy

When you provide your mobile number, you consent to receive SMS messages related to your residency, including:

• Rent reminders
• Account communication
• Maintenance updates
• Lease-related notices
• Move-in/move-out coordination
• Urgent/necessary updates

Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.

We do not sell, rent, or share your mobile number with third parties for marketing.

How Information Is Shared

We may share your information only with:

• Property management staff
• Maintenance vendors only when needed to complete a work order
• AppFolio or similar management platforms
• Legal entities when required by law
• Payment processing partners

We do not sell or share your personal information with advertisers or unrelated third parties.

Data Protection

We take reasonable measures to protect your data, including:

• Secure storage of digital files
• Encrypted communication where applicable
• Access limited to authorized personnel
• Industry-standard security practices

However, no method of transmission is 100% secure.

Your Rights

Depending on your state’s laws, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (when applicable)
• Opt out of SMS messaging
• Request information on how your data is used

To exercise these rights, contact us at:
📧 info@truesdaleproperties.com

Cookies & Web Tracking

Our website may use cookies to:

• Improve functionality
• Track visitor activity
• Customize user experience

You may disable cookies in your browser settings.

Minor Privacy

We do not knowingly collect information from individuals under 18 years old.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

Contact Information

If you have questions about this Privacy Policy, SMS messaging, or your data, contact us:

Truesdale Properties / Alabama Housing Trust LLC
📧 Email: info@truesdaleproperties.com
📞 Phone: 256-763-4840
🌐 Website: www.truesdaleproperties.com